roostvault Order & Shipping Policy

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Thank you for choosing roostvault. We are committed to getting your grocery and kitchen essentials to you safely, efficiently, and with complete clarity at every stage of the journey — from the moment you check out to the moment your package arrives at your door.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: Verified orders are picked, packed, and released to our carriers within 1–2 business days (Monday through Friday, excluding federal holidays).
• Order Cut-Off Time: Orders submitted before 2:00 PM EST on a business day are generally handled the same day. Orders received after 2:00 PM EST, or on weekends and holidays, are processed on the next business day.
• Perishable Goods Handling: Items that require temperature control are packaged using insulated cold-chain materials and are dispatched Monday through Thursday only, so they are not left in transit over the weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping charge and delivery estimate is calculated and shown at checkout before you submit your order — no surprises after purchase.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Ground shipping available on all domestic orders.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Automatically applied to standard orders totaling over $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for customers who need their order sooner.
Overnight Shipping	Next business day	$29.99 USD	Next-day express delivery (order cut-off 2:00 PM EST).

Please note: Transit estimates begin once your order leaves our facility. Minor delays can occur during major holiday periods or due to severe weather conditions affecting carrier networks.

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International Shipping

roostvault currently ships to Canada, the United Kingdom, Australia, and selected European Union countries.

• Estimated Transit Time: 7–14 business days following dispatch.
• Customs, Duties & Taxes: Shipments crossing international borders may incur import duties, value-added taxes (VAT), or customs clearance charges levied by the destination country. These amounts are set by your local customs authority, and the recipient is responsible for paying them.

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Order Tracking & Delivery Confirmation

As soon as your order is dispatched, we will send an automated shipping confirmation email with a tracking link and carrier information so you can follow your package in real time.

If your tracking number has not arrived, or no tracking activity appears within 3 business days of your order confirmation, please contact our support team with your order number so we can investigate promptly.

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Order Modifications & Address Changes

Because we work to dispatch orders quickly, processing begins shortly after your order is placed.

• If you need to correct your shipping address or adjust your order, please email us at support@roostvault.quest within 1 hour of placing it.
• We will make every reasonable effort to honor change requests, but once an order has been transferred to the shipping carrier, we are unable to alter the delivery address.

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Damaged, Lost, or Compromised Shipments

We take responsibility for your order until it reaches you:

• Perishable Items: If a perishable product arrives spoiled, compromised, or damaged as a result of shipping delays, contact us within 48 hours of delivery with photographs, and we will issue a full refund or send a free replacement right away.
• Lost or Damaged Packages: If tracking shows your package as delivered but it has not arrived, or if any items arrive damaged, please reach out within 7 days of delivery so we can resolve the issue.

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Contact Us & Merchant Information

For questions about your shipment, available shipping options, or order status, our team is here to help:

• Official Business Name: roostvault
• Customer Support Email: support@roostvault.quest
• Customer Support Phone: 15202701881
• Physical Business Address: 8412 S 3150 W, WEST JORDAN, UT 84088, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST